How to configure incoming call management
1. Access incoming call management
In your Magic IP interface, go to the Main number section, then select Incoming call management. Here, you will find several options to customise how calls are handled when the office is open, on lunch break, or closed.
2. Select the "Open" mode
In this example, we configure how calls will be handled when the office is open. You have several options to redirect incoming calls:
Virtual receptionist: This option guides callers via an interactive menu where they can select the department or person they want to reach.
Step 1 + Virtual receptionist : You can set a first step before redirecting to the virtual receptionist.
Step 1 + Voicemail: You can insert a first step before voicemail. To go directly to Voicemail, select Go straight to voicemail.
Advanced call flow: For more complex routing, Interfone can create predefined scenarios such as Secretary absent, Exceptional closure, Open house days… allowing you to easily switch between call flows as needed.
3. Configure calls during lunch break
If your business closes during lunch hours, you can define a specific call route by selecting the Lunch tab. This lets you direct calls to voicemail or another option (e.g., a specific user or an automated voice message).
4. Configure calls when the office is closed
Likewise, for hours when the office is closed, you can set specific handling rules. For example, all calls can be redirected to voicemail or to a message informing callers about your business hours.
5. Save your changes
Once you’ve configured the incoming call handling options for each scenario (open, lunch, closed), be sure to click Save changes to apply the new settings.
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